Booking drama

 

This holiday, Tim decided to use Booking.com to book our accommodation, he asked for my input but at the time he was doing it I wasn’t fully with it and found it difficult to concentrate which would be why I didn’t realise that the place in Orange wasn’t suitable for me. It was a hotel not a motel and the place had too many stairs and no lift, when Tim went to check in, he discovered this and had to cancel the booking.

He was told he had to contact Booking.com about getting a

refund, this was easier said than done, Tim couldn’t figure it out on his phone, so we tried to find a phone number to ring but couldn’t, also we ended up spending 2hrs trying to find somewhere else to stay without any luck.

So, he ended up ringing the motel in Cowra and managed to get us another 2 nights at that motel. It was at that motel we got a phone number for Booking.com and when rang them the person we talked to couldn’t find the booking and gave us an email address and said to explain everything in an email. This we did, Tim got a reply with a phone number to ring the number didn’t work, so he sent another email saying this.

They replied with another number, but it was an American number, and we both have insufficient credit to make such a call. So, he sent another email asking again for an Australian number.

So, after we arrived home, Tim tried to ring Booking.com after a while he managed to get to talk to someone who at first wasn’t very helpful but after a while she finally said they would contact the hotel and confirm we didn’t stay there and arrange a refund, we will see.